What is a service fee?

A service fee may apply to each order fulfilled by Instacart. It covers a broad range of operating costs including shopper operations, insurance, background checks, and customer support. The service fee isn’t a tip and doesn’t go to the shopper delivering your order. Service fees vary and are subject to change based on factors like location and the number and types of items in your cart. You can view the service fee total on every order at checkout. Changes to your order, including replacing or refunding an item, may change the service fee. You’ll see the final cost and service fee total on your digital receipt after the order is complete. Orders containing alcohol have a separate service fee.