Instacart is a service that allows customers the opportunity to pick up their groceries without the hassle of shopping in store. Pickup windows can be scheduled for the same day or up to several days in advance. When your order is ready for pickup, you will be sent a SMS to your phone along with directions for how to retrieve your order.
Your first pickup order, if over $35 will be free! Future pickup fees depend on the order size. There is no pickup fee for orders over $35. For orders under $35 the pickup fee is $3.99. For pickup orders there will be no additional service charges.
Most stores have dedicated parking spots for you to wait in while your order is brought out to you. In some cases, you may receive instructions to pick up your order inside. Store-specific instructions will be provided for your order before you arrive. For orders containing alcohol, bring a valid form of ID.
You may add delivery instructions during checkout. Useful information to share in the delivery instructions may include: parking location, security or gate codes, and any other specific directions that may help the driver locate your address.
You will be contacted by the SMS on the mobile phone number associated with the address you are being delivered to. You may also view the status by clicking the order in your
purchase history.
You will receive an email receipt when your order is complete and can access past receipts in “Your Orders” View order detail.
The tip goes directly to the shopper who delivered your order. You can add a tip at checkout or within the SMS feedback link after your order is complete. A change in tip, such as an increase can be applied within 24 hours after your order is completed or a decrease within two hours of your completed order.
A tip is separate from the service fee. 100% of your tip will go directly to the shopper while the service fee covers a broad range of Instacart’s operating cost.
After you order is complete, you will receive an SMS text via Instacart.
In-store prices and promotions, such as our Vitamin and Body Care and BOGO sales, are generally reflected on Instacart. The following are not available through the Instacart website: 72-Hour Sale and coupons of any type (including Sprouts digital coupons). Please review the Terms and Conditions of any sales or promotions for more details.