What is Sprouts Rewards?

Through Sprouts Rewards, members can earn points, redeem rewards and receive special offers and perks. It’s free to join, and members start earning right away. The program is currently available in the Nashville, TN, and Tucson, AZ areas.

What is the temporary pre-order authorization hold on my card?

A temporary pre-authorization hold for the cost of your item(s), rounded to the nearest dollar, will be placed on your account until the transaction is completed on your selected pickup date to ensure payment is available in your account upon pick up. The pre-authorization will be renewed by your bank every seven days. If an authorization hold cannot be renewed, your order will be systematically canceled. The temporary hold on your card will be released on your pickup date and you will only be charged for the cost of your pre-order at the end of that day.

How do I cancel or update my order?

Holiday pre-orders cannot be changed once the order is placed. To choose a different item, please cancel your order and begin a new order. Please note, reorders are subject to product availability. You may cancel your holiday pre-orders online for a full refund with no additional fees up until two days before the scheduled in-store pickup. To cancel your order, view your order within purchase history and click the “Cancel Order” button. To change or cancel your order within two days before your designated pickup date, please contact your selected pickup store. Pre-orders are subject to Sprouts cancellation policy.

Do you accept SNAP benefits via EBT Card for Pickup & Delivery orders?

Yes, Sprouts customers can pay for online orders with a valid EBT card. Sprouts currently does not accept EBT Cash for online orders. By associating your EBT card to your Sprouts account, you confirm that your card information is current and valid. To successfully use your EBT card, a credit or debit card must also be linked to your Sprouts account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase.

How do I manage my EBT card on my account?

Yes, Sprouts customers can pay for online orders with a valid EBT card. Sprouts currently does not accept EBT Cash for online orders. By associating your EBT card to your Sprouts account, you confirm that your card information is current and valid. To successfully use your EBT card, a credit or debit card must also be linked to your Sprouts account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase. Sprouts customers can pay for online orders with a valid EBT card, in full or in part in in all Sprouts locations. Currently, Sprouts cannot accept EBT cash. By associating your EBT card to your Sprouts account, you confirm that your card information is current and valid. To successfully use your EBT card, a credit or debit card must also be linked to your Sprouts account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase. To add an EBT card to your account on shop.sprouts.com or in the Sprouts app:
  1. Click or tap My Profile
  2. Select EBT SNAP from the Profile menu
  3. Choose Add EBT card
  4. Enter the first name, last name, and card number on the EBT card.
  5. Click or tap Save
Only one EBT card can be saved to your profile. To add a different EBT card, remove the first one. To remove an EBT card from your account on shop.sprouts.com or on the Sprouts app:
  1. Click or tap My Profile
  2. Select EBT SNAP from the Profile menu
  3. Select Remove
  4. Click Remove Card to confirm
  5. Follow the steps above to add the new EBT card to your account
To successfully use your EBT card, a credit or debit card must also be linked to your Sprouts account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase. To add a credit or debit card on shop.sprouts.com or in the app this happens when you check out with your final order. When on the checkout page:
  1. Select Payment Method
  2. Under Add new payment method select Debit / Credit or PayPal
  3. Enter the card information
  4. Click or tap Save