How do I cancel my Instacart+ Membership?
Instacart+ memberships are not refundable but may be canceled at any time. To cancel your membership please visit shop.sprouts.com click on your profile page then select the “Cancel Membership” button.
What is curbside pickup and how does it work?
With curbside pickup, you can order groceries online and a Sprouts team member will deliver them to your vehicle. Pickup windows can be scheduled for the same day or up to several days in advance.
How does your delivery service work?
Personal shoppers shop your order placed online and deliver your groceries from your local Sprouts store right to your door. You can select your order to be delivered within two hours or schedule up to six days in advance. You can learn more here.
What are your delivery hours?
Availability for delivery begins as early as 8am and is subject to Sprouts’ operating hours, including special hours for holidays.
How do I add delivery instructions?
You may add delivery instructions during checkout. Useful information to share in the delivery instructions may include: parking location, security or gate codes, and any other specific directions that may help the driver locate your address.
How do I place an order for delivery or pickup?
To place an order:
- Log in or register for a Sprouts account at shop.sprouts.com or by using the Sprouts app.
- Select your shopping mode and confirm your store location in the top right corner of the screen.
- Add your preferred items to your cart by browsing through our departments or by entering a specific product in the search bar.
- Once your items have been added to your cart, select “Checkout.”
- Select your preferred pickup or delivery time and confirm payment.
- Click “Place Order” and you’re all set!
Is curbside pickup and delivery offered in my area?
We offer curbside pickup and delivery in all stores. To determine if your zip code is included within our delivery area, please click here. Make sure to log into your Sprouts account if you haven’t already and ensure that you have your preferred store location selected.
Are Instacart product prices the same as in-store?
In-store prices and promotions, such as our Vitamin and Body Care, 72 hour sales and BOGO sales are generally reflected on shop.sprouts.com. Certain exclusions may apply and further details can be found within the Terms and Conditions of our promotions. Select coupons may also be redeemed through our online shopping experience.
What if I can’t find an item in the product catalog?
Online product selection is displayed based on the store you have assigned to your account. Selection may vary by store. If you would like to order something you can’t find online but have seen in store, your shopper may still be able to pick it up for you. Once your shopper starts shopping, you can message them with a special request.
How do I report an issue with my delivery or curbside order?
To report an issue, click the SMS link sent to your cell phone after an order is complete or go to your orders receipt page. Click “Report an Issue.” This link will be available for four days after your order is complete. You can also reach out directly to Instacart’s support line at 1-888-246-7822 for 24/7 support.